How to Fix Sage 50 Bob Error 5185

Sage 50 Bob Error 5185 is a common error that Sage 50 users may encounter when working with the accounting software. This error typically occurs when there is a problem with the company data file or the program itself. It can be frustrating to deal with, as it can prevent you from accessing your important financial information or performing critical tasks within the software.

What is Sage 50 Bob Error 5185

Sage 50 is a popular accounting software used by small and medium-sized businesses to manage their finances, including invoicing, payroll, inventory, and more. However, like any software, it is not immune to errors and issues. The Sage 50 Bob Error 5185 is one such error that can occur due to various reasons, causing the program to malfunction or crash.

When this error occurs, users may see an error message that reads something like “Bob Error 5185: The program has encountered an unexpected error and cannot continue.” This error can happen during different operations within the software, such as opening a company file, running a report, or performing a data backup.

Causes of the Sage 50 Bob Error 5185

There are several potential causes for the Sage 50 Bob Error 5185 error, including:

  • Corrupted or damaged company data file
  • Software conflicts or incompatibilities
  • Incorrect program installation or updates
  • Malware or virus infection
  • Hardware issues or system resource conflicts

Troubleshooting Steps

If you encounter the Sage 50 Bob Error 5185, don’t panic. There are various troubleshooting steps you can take to try and resolve the issue. Here are some steps you can follow:

Step 1: Close and Reopen Sage 50

The first step is to close the Sage 50 program completely and then reopen it. Sometimes, a temporary glitch or conflict can cause the error, and restarting the program may resolve the issue.

Step 2: Run the Sage 50 Data Repair Utility

Sage 50 includes a built-in data repair utility that can scan your company data file for errors and attempt to fix them. Here’s how to run the utility:

Close Sage 50 if it’s running.
Go to the start menu and search for “Sage 50 Data Repair Utility.”
Launch the utility and follow the on-screen instructions to scan and repair your company data file.

Step 3: Perform a Clean Reinstallation of Sage 50

If the data repair utility doesn’t resolve the issue, try uninstalling and then reinstalling Sage 50. This can help fix any corruption or conflicts caused by the previous installation.

Uninstall Sage 50 from your computer using the Control Panel or Programs and Features.
Download the latest version of Sage 50 from the official website.
Install the program and ensure you choose the “Clean Install” option during the setup process.

Step 4: Check for Software Conflicts and Updates

Software conflicts or outdated programs can sometimes cause issues with Sage 50. Make sure you have the latest updates installed for your operating system, antivirus software, and any other programs running on your computer.

Additionally, try disabling any non-essential software or services that may be conflicting with Sage 50. You can use the Task Manager to identify and disable any suspicious processes running in the background.

Step 5: Run System Maintenance and Virus Scans

Malware or virus infections can sometimes corrupt files or cause conflicts with Sage 50. Run a full system scan using your antivirus software to check for and remove any potential threats.

You can also perform system maintenance tasks like disk cleanup, defragmentation, and registry cleanup to help optimize your computer’s performance and resolve any potential issues that may be causing the Sage 50 Bob Error 5185 error.

Step 6: Check Hardware and System Resources

In some cases, hardware issues or system resource conflicts can lead to the “Sage 50 Bob Error 5185” error. Here are a few things you can try:

  • Restart your computer and try running Sage 50 again.
  • Check for any hardware conflicts or driver issues in the Device Manager.
  • Ensure you have sufficient system resources (RAM, disk space, etc.) to run Sage 50 smoothly.
  • If the issue persists, try running Sage 50 on a different computer to isolate the problem.

Step 7: Contact Sage Support

If none of the above steps resolve the Sage 50 Bob Error 5185 issue, your final option is to contact Sage customer support. They may be able to provide additional guidance or solutions based on your specific situation.

Be prepared to provide detailed information about the error, the steps you’ve already taken, and any relevant logs or error messages. This will help the Sage 50 Support Team better assist you in resolving the issue.


The Sage 50 Bob Error 5185 can be a frustrating error to encounter, but it is often fixable with the right troubleshooting steps. The most common causes of this error include corrupted data files, software conflicts, improper installation, malware, and hardware issues.

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